Support

FAQ

Can end-users install TNA fire alarm systems themselves?

No. Installation and commissioning must be performed by certified professionals to ensure full compliance with fire codes, proper system configuration, and reliable performance. Unauthorized installation may cause malfunction, void warranty, and compromise life safety.

What does a standard commissioning process for a TNA addressable system include?

Commissioning ensures the installed system operates correctly. A certified technician typically verifies installation quality, programs device addresses and cause-and-effect logic, performs functional testing of all devices, checks system interfaces, and provides final documentation and training upon handover.

What warranty coverage does TNA provide?

TNA offers a manufacturer’s warranty covering material and workmanship defects under normal use. Warranty periods vary by product line. Partners can refer to the official warranty statement or contact their sales representative for specific terms and coverage details.

What training and technical support does TNA provide to distributors and partners?

TNA offers structured product training, technical certification programs, dedicated engineering support, and a full set of marketing and sales resources. These programs help partners strengthen technical capability, improve project delivery, and grow their market presence.

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